At LJK Custom Embroidery, we take pride in creating products that are custom-made to order for each individual customer. Because of the personalized nature of our items, we are unable to accept returns or offer refunds. 

​

That said, your satisfaction is very important to us. If you receive an item that is incorrect or arrives damaged, please contact our customer service team. We will do everything we can to resolve the issue and ensure a satisfactory outcome. 

​

Please note that once your order has been shipped, we are not responsible for any loss, damage, or theft that may occur during transit. Responsibility for the safe delivery of your order lies with the courier service. 

​

We also kindly ask that you carefully review your shipping information at checkout. LJK Custom Embroidery is not liable for orders shipped to an incorrect address provided at the time of purchase. Please double-check all details to ensure timely and accurate delivery. 

​

If you have any questions or need clarification regarding our return and refund policy, feel free to contact us at ljkcustom@hotmail.com.

​

Thank you for choosing LJK Custom Embroidery. We truly appreciate your support and understanding.